These Terms of Use (these “Terms”) govern your access to and use of the website at www.unitedbrothersnv.com (the “Site”) and the related sales and guest-communication channels — including telephone (voice), SMS/text message, and email, and interactions handled by our automated AI voice and messaging assistant — operated by United Brothers Enterprises, Inc. (“United Brothers,” “UB,” “we,” “us,” or “our”), together with its affiliated operating entities UB Hospitality LLC, United Hospitality LLC, and Sunset Hospitality LLC, collectively managed and referred to as “UB Hospitality Group” (collectively with the Site, the “Services”).
By accessing or using the Services, you (on behalf of yourself and, if applicable, the organization you represent) agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Services.
PLEASE READ SECTION 15 CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION, A CLASS-ACTION WAIVER, AND A JURY-TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. THEY REQUIRE YOU AND UB TO RESOLVE MOST DISPUTES ON AN INDIVIDUAL BASIS, UNLESS YOU OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.7.
You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind it to these Terms, and “you” includes that organization. The Services are directed to users located in the United States; if you access them from elsewhere, you do so on your own initiative and are responsible for compliance with applicable local laws.
We may update these Terms from time to time. When we do, we will revise the “Last updated” date below and post the updated Terms on the Site, and the changes are effective when posted. If we make material changes, we will provide additional notice where required by law. Your continued use of the Services after the updated Terms take effect means you accept them. If you do not agree to the updated Terms, you must stop using the Services.
Our collection and use of information through the Services is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge the practices described in the Privacy Policy, including that some calls and messages handled by our AI Assistant may be recorded and/or transcribed (see Section 7) and that text-messaging interactions are subject to the terms in Section 8.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Site for your personal, non-commercial, informational purposes. You may view and, for your own non-commercial reference, download or print individual pages of the Site, provided you do not remove any proprietary notices. We reserve all rights not expressly granted. The Services are provided for informational and sales-inquiry purposes only; the Site does not process bookings, payments, or user accounts.
The content, design, text, graphics, logos, and other materials on the Site (collectively, “Company Information”) are owned by UB or its licensors and are protected by intellectual-property laws. Except for the limited license in Section 4, you are not granted any right or license to any Company Information or to any trademark, trade name, trade dress, patent, copyrighted material, or trade secret of UB or any third party. The Comfort Inn®, Home2 Suites by Hilton®, Spark by Hilton®, and TownePlace Suites by Marriott® names and logos, and other brand marks appearing on the Site, are the property of their respective owners (Choice Hotels, Hilton, and Marriott) and are used under license by the applicable operating entity; nothing in these Terms grants you any right to use them.
You agree that you will not, and will not attempt to:
Some calls to, and text messages with, our hotel sales lines are handled by an automated AI voice and messaging assistant (the “AI Assistant”). The AI Assistant identifies itself as a virtual assistant, and you may ask to speak with a live person at any time. As described in our Privacy Policy, some calls and messages may be recorded and/or transcribed; before any recording begins, we provide a spoken notice, and continuing with the call indicates your consent (Nevada generally requires the consent of all parties to record a telephone call).
You acknowledge that: (a) the AI Assistant provides general information and captures inquiries only — it does not quote, promise, or guarantee any rate, room block, availability, or other commitment, all of which are confirmed only by our staff or hotel leadership; (b) you should not provide payment card numbers or other sensitive financial information to the AI Assistant; and (c) to the fullest extent permitted by law, we are not responsible for any action you take in reliance on information provided by the AI Assistant that has not been confirmed by our staff.
If you text one of our hotel sales lines or opt in to receive text messages, you consent to receive recurring messages related to your inquiry and, where you have separately consented, follow-up or promotional messages. Message frequency varies based on your interactions. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. Our text-messaging practices are subject to our Privacy Policy and to the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and its implementing rules.
Our hotels are operated under the Comfort Inn® (Choice Hotels), Home2 Suites by Hilton® and Spark by Hilton® (Hilton), and TownePlace Suites by Marriott® (Marriott) brands. Reservations, stays, loyalty programs, and related transactions that you complete on a brand’s website, app, or central reservations line are governed by that brand’s own terms and privacy policy, not these Terms. A reference to a product, service, rate, or amenity at one hotel does not mean it is or will be available at any other hotel. We may change, correct, suspend, or discontinue any part of the Services, or any information, product, or program described on the Site, at any time and without notice.
The Services may contain links to, or interoperate with, websites and resources we do not control, including brand and franchisor sites. We provide these links for convenience only and are not responsible for the content, products, privacy practices, or availability of any third-party site or resource. Your use of any third-party site is at your own risk and subject to that site’s terms.
If you send us feedback, questions, comments, suggestions, ideas, or other communications about the Services (by any channel, including the Site, email, SMS, telephone, or social media), you agree that: (a) they are not confidential and we have no obligation to keep them confidential; (b) we may reproduce, use, disclose, and distribute them without restriction; and (c) we may use any ideas, concepts, know-how, or techniques in them for any purpose, including developing and marketing products and services, without any obligation or compensation to you.
THE SERVICES AND ALL COMPANY INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, UB AND THE COMPANY PARTIES (DEFINED IN SECTION 13) DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, that the information on the Site will be accurate or reliable, or that any errors will be corrected. Any content accessed through the Services is accessed at your own risk, and you are responsible for any damage to your devices or loss of data that results. No advice or information obtained through the Services creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER UB NOR ITS OPERATING ENTITIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, OR LICENSORS (COLLECTIVELY, THE “COMPANY PARTIES”) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF A COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US, IF ANY, IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in those jurisdictions, the Company Parties’ liability is limited to the fullest extent permitted by law.
To the fullest extent permitted by law, you release and waive any and all claims against the Company Parties arising out of or relating to your use of the Services. If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
You agree to indemnify, defend, and hold harmless the Company Parties from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms or any applicable law; or (c) your violation of any rights of a third party. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before starting an arbitration, you and UB agree to try to resolve the dispute informally. You must first send a written notice of dispute describing the claim and the relief sought to [email protected] or through the contact form on the Site. You and UB will attempt in good faith to resolve the dispute for 60 days after the notice is received. If the dispute is not resolved within that period, either party may begin arbitration.
You and UB agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms (a “Dispute”) that is not resolved informally will be resolved by binding individual arbitration rather than in court, except as provided in Section 15.6. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, as modified by these Terms. The rules and filing instructions are available at adr.org. A single arbitrator will decide the Dispute, may award only the individual relief a court could award, and must follow these Terms. Unless you and UB agree otherwise, any in-person hearing will take place in Clark County, Nevada; for claims below the threshold set by the AAA rules, the arbitration may be conducted by telephone, by video, or through written submissions. Each party’s responsibility for arbitration fees is determined by the AAA Consumer Arbitration Rules.
YOU AND UB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.
TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND UB EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.
Notwithstanding the above, either party may: (a) bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court; and (b) seek injunctive or other equitable relief in court to protect its intellectual-property rights or to address unauthorized access to or misuse of the Services.
You may opt out of this arbitration agreement (Sections 15.2 through 15.5) within 30 days after you first accept these Terms by sending a written opt-out notice to [email protected] or through the contact form on the Site, stating your name and a clear statement that you decline to arbitrate. Opting out will not affect any other part of these Terms. If you opt out, Disputes will be resolved in court as provided in Section 15.9.
If the class-action waiver in Section 15.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and resolved in court under Section 15.9 while the remaining claims proceed in arbitration. If any other part of this Section 15 is found unenforceable, the remainder of this Section will remain in effect.
These Terms and any Dispute are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. For any Dispute not subject to arbitration, you and UB consent to the exclusive jurisdiction and venue of the state and federal courts located in Clark County, Nevada.
This Section 15 survives any termination of these Terms or of your use of the Services.
UB is a company domiciled in the United States and is prohibited from providing services to certain restricted persons, including residents of embargoed countries and persons identified on lists maintained by U.S. government agencies (such as the U.S. Department of the Treasury’s Office of Foreign Assets Control). You represent that you are not such a person and that you will comply with applicable U.S. export-control and economic-sanctions laws when using the Services.
These Terms, together with the Privacy Policy and any terms expressly incorporated by reference, are the entire agreement between you and UB regarding the Services and supersede any prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them, including in connection with a merger, acquisition, financing, or sale of assets. We will not be liable for any delay or failure to perform due to causes beyond our reasonable control. Section headings are for convenience only and do not affect interpretation. The provisions that by their nature should survive termination (including Sections 5 and 11 through 16) will survive.
If you have questions about these Terms, you can reach us at:
United Brothers Enterprises, Inc., UB Hospitality Group, and its Affiliates
Contact form: https://www.unitedbrothersnv.com/contact
Email: [email protected]
Last updated June 2026